Comments on: Lenovo Shines in Social Media Relations http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/ Social Marketing Group Sun, 21 Aug 2011 07:36:16 -0400 http://wordpress.org/?v=2.8.2 hourly 1 By: Valur Gunnarsson http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/comment-page-1/#comment-11413 Valur Gunnarsson Thu, 08 May 2008 07:50:49 +0000 http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/#comment-11413 My girlfriend was understandably happy when she came home with her brand new Lenovo IBM Thinkpad, even if it had cost her most of her student loans, but her previous one had collapsed mid-semester after four years of loyal service. She clutched it to her breast, and for reasons best known to herself dediced to call it Nói (Noah). At this time I was having a lot of success in my work as a writer, and there was barely a cloud in our sky. However, the computer did not work properly and I could sense her growing frustration as she went down to Photopoint every day and the repairs dragged on and on. This was beginning to put a strain on our relationship, as well as distracting us both from our work. Finally, after 19 days, it came back. And still did not work properly. At this point I decided to go down there myself and simply ask for a refund, since this computer had already caused us so much grief and my girlfriend had taken to calling it "ugly" or "junk." I was shocked to find out that Nordic Digital/Photopoint did not care the least about consumer satisfaction or even, it seemed, fair play. Having repeatedly denied my request to refund the computer or talk to a manager, they left me no option but to talk to a lawyer. When you have a problem with your new computer, you should be able to talk to the shop, not a lawyer. Alas, they have left me no option. Therefore, I emplore IBM Lenovo to compel Nordic Digital/Photopoint to solve this problem. If they will not, I suggest that IBM Lenovo do so themselves, as a gesture of good faith to two very loyal customers. We are still young and have many computers left to buy in our lives. We always thought they would be Lenovo's, but now we are not so sure. We want this settled as quickly as possible. My girlfriend has to concentrate on her studies and I look forward to writing other things than complaints letters. But at the present moment, we feel very wronged and are unable to think about anything else. Regards, Valur Gunnarsson My girlfriend was understandably happy when she came home with her brand new Lenovo IBM Thinkpad, even if it had cost her most of her student loans, but her previous one had
collapsed mid-semester after four years of loyal service. She clutched it to her breast, and for reasons best known to herself dediced to call it Nói (Noah).
At this time I was having a lot of success in my work as a writer, and there was barely
a cloud in our sky. However, the computer did not work properly and I could sense her growing frustration as she went down to Photopoint every day and the repairs dragged on and on. This was beginning to put a strain on our relationship, as well as distracting us both from our work. Finally, after 19 days, it came back. And still did not work properly.
At this point I decided to go down there myself and simply ask for a refund, since this computer had already caused us so much grief and my girlfriend had taken to calling it
“ugly” or “junk.” I was shocked to find out that Nordic Digital/Photopoint did not care the
least about consumer satisfaction or even, it seemed, fair play. Having repeatedly denied my
request to refund the computer or talk to a manager, they left me no option but to talk to a lawyer. When you have a problem with your new computer, you should be able to talk to the shop, not a lawyer. Alas, they have left me no option.

Therefore, I emplore IBM Lenovo to compel Nordic Digital/Photopoint to solve this problem.
If they will not, I suggest that IBM Lenovo do so themselves, as a gesture of good faith to
two very loyal customers. We are still young and have many computers left to buy in our lives. We always thought they would be Lenovo’s, but now we are not so sure.
We want this settled as quickly as possible. My girlfriend has to concentrate on her studies
and I look forward to writing other things than complaints letters. But at the present moment,
we feel very wronged and are unable to think about anything else.

Regards,
Valur Gunnarsson

]]> By: Chris Kenton http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/comment-page-1/#comment-22 Chris Kenton Wed, 20 Jun 2007 02:31:43 +0000 http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/#comment-22 Once again, you guys are incredibly quick. Nice work. By the way, the new T61 is incredible. Just a beautiful, beautiful machine. Thanks, David. Once again, you guys are incredibly quick. Nice work.

By the way, the new T61 is incredible. Just a beautiful, beautiful machine.

Thanks, David.

]]> By: David Churbuck http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/comment-page-1/#comment-21 David Churbuck Wed, 20 Jun 2007 00:35:52 +0000 http://www.motivelab.com/2007/06/19/lenovo-shines-in-social-media-relations/#comment-21 Full credit needs to go to Mark Hopkins and Tim Supples. They are the two people most responsible for our web outreach efforts. Thanks so much for your kind words, they go a very long way. Full credit needs to go to Mark Hopkins and Tim Supples. They are the two people most responsible for our web outreach efforts. Thanks so much for your kind words, they go a very long way.

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